Refund Policy for Tarracos.com
Last updated:
31.01.2025
This Refund Policy governs the terms and conditions applicable to refund requests for services and purchases made via Tarracos.com, operated by Southar FZ LLC.
This document is intended to provide clarity and transparency regarding the handling of refund requests and is presented in alignment with our broader Terms and Conditions.
1. Policy Overview and Application
1.1 This Refund Policy outlines the criteria, process, and conditions under which refunds may be issued for transactions conducted through Tarracos.com.
1.2 The policy applies to all purchases made by users, including but not limited to virtual items, in-app currency, and all other services available on Tarracos.com.
1.1 This Refund Policy outlines the criteria, process, and conditions under which refunds may be issued for transactions conducted through Tarracos.com.
1.2 The policy applies to all purchases made by users, including but not limited to virtual items, in-app currency, and all other services available on Tarracos.com.
2. Eligibility for Refunds
Refund requests will be considered only under specific circumstances, as outlined below:
2.1 Valid Refund Cases
Refunds may be granted in the following situations:
Undelivered Services: The purchased service or virtual item was not delivered due to technical issues directly attributable to Tarracos.com or Southar FZ LLC. Inaccessibility: You were unable to access the purchased service or virtual item due to a verified fault or error on Tarracos.com. Technical Errors: A system malfunction occurred during the purchase process, resulting in payment without access to the associated product or service.
2.2 Non-Refundable Cases
Refunds will not be issued in the following scenarios:
Change of Mind: Refunds are not provided for dissatisfaction or a change of decision after accessing or using the purchased service or virtual item. Violation of Terms: If the user is found to have violated Tarracos.com's Terms and Conditions, including misuse of services or prohibited actions. Utilized Digital and Virtual Goods: Virtual items or in-app currency that have been redeemed, used, or transferred are non-refundable. Affiliate Program Participation: Payments or contributions made toward participation in the affiliate program or similar initiatives are non-refundable.
Refund requests will be considered only under specific circumstances, as outlined below:
2.1 Valid Refund Cases
Refunds may be granted in the following situations:
Undelivered Services: The purchased service or virtual item was not delivered due to technical issues directly attributable to Tarracos.com or Southar FZ LLC. Inaccessibility: You were unable to access the purchased service or virtual item due to a verified fault or error on Tarracos.com. Technical Errors: A system malfunction occurred during the purchase process, resulting in payment without access to the associated product or service.
2.2 Non-Refundable Cases
Refunds will not be issued in the following scenarios:
Change of Mind: Refunds are not provided for dissatisfaction or a change of decision after accessing or using the purchased service or virtual item. Violation of Terms: If the user is found to have violated Tarracos.com's Terms and Conditions, including misuse of services or prohibited actions. Utilized Digital and Virtual Goods: Virtual items or in-app currency that have been redeemed, used, or transferred are non-refundable. Affiliate Program Participation: Payments or contributions made toward participation in the affiliate program or similar initiatives are non-refundable.
3. Cooling-Off Period
3.1 European Union Customers:
Under applicable EU consumer protection laws, customers residing in the EU may have the right to withdraw from a purchase within 14 days (the "Cooling-Off Period") after the transaction date.
3.2 Exceptions:
This right is forfeited if the user begins utilizing the purchased service or virtual item during the Cooling-Off Period.
3.1 European Union Customers:
Under applicable EU consumer protection laws, customers residing in the EU may have the right to withdraw from a purchase within 14 days (the "Cooling-Off Period") after the transaction date.
3.2 Exceptions:
This right is forfeited if the user begins utilizing the purchased service or virtual item during the Cooling-Off Period.
4. Refund Request Procedure
To initiate a refund request, users must adhere to the following steps:
4.1 Submission Requirements
Refund requests must be submitted via email to [email protected] within 14 calendar days of the transaction date. The request should include:
4.2 Review and Verification Southar FZ LLC reserves the right to request additional documentation or evidence, such as proof of payment or screenshots, to validate the refund claim.
4.3 Decision Timeline Refund claims will be reviewed and responded to within 30 calendar days of receiving all required information.
To initiate a refund request, users must adhere to the following steps:
4.1 Submission Requirements
Refund requests must be submitted via email to [email protected] within 14 calendar days of the transaction date. The request should include:
- Transaction ID or payment reference number.
- Registered email address associated with your Tarracos.com account.
- A detailed explanation of the issue or reason for the refund request.
4.2 Review and Verification Southar FZ LLC reserves the right to request additional documentation or evidence, such as proof of payment or screenshots, to validate the refund claim.
4.3 Decision Timeline Refund claims will be reviewed and responded to within 30 calendar days of receiving all required information.
5. Refund Processing
5.1 Approved refunds will be issued to the original payment method used for the transaction. Processing times may vary depending on the payment provider and financial institution.
5.2 Any fees imposed by third-party payment providers during the refund process are non-refundable and will be deducted from the refunded amount, if applicable.
5.1 Approved refunds will be issued to the original payment method used for the transaction. Processing times may vary depending on the payment provider and financial institution.
5.2 Any fees imposed by third-party payment providers during the refund process are non-refundable and will be deducted from the refunded amount, if applicable.
6. Virtual terms and In-App Currency
6.1 Purchases of virtual items, in-app currency, or other non-tangible goods are generally non-refundable unless otherwise required by applicable law.
6.2 Refunds for unused virtual items or currency, if approved, will result in the removal of the corresponding items from the user’s account.
6.1 Purchases of virtual items, in-app currency, or other non-tangible goods are generally non-refundable unless otherwise required by applicable law.
6.2 Refunds for unused virtual items or currency, if approved, will result in the removal of the corresponding items from the user’s account.
7. Unauthorized or Fraudulent Transactions
7.1 If you suspect unauthorized or fraudulent activity in your account, you must notify [email protected] immediately.
7.2 Upon receipt of such a notification, Southar FZ LLC will investigate the claim and take necessary action, including refunds where applicable.
7.1 If you suspect unauthorized or fraudulent activity in your account, you must notify [email protected] immediately.
7.2 Upon receipt of such a notification, Southar FZ LLC will investigate the claim and take necessary action, including refunds where applicable.
8. Limitations of Liability
8.1 Southar FZ LLC is not responsible for delays or failures in refund processing caused by circumstances beyond its reasonable control, including but not limited to technical errors, payment provider delays, or force majeure events.
8.2 Any liability for refunds will be limited to the amount of the original transaction.
8.1 Southar FZ LLC is not responsible for delays or failures in refund processing caused by circumstances beyond its reasonable control, including but not limited to technical errors, payment provider delays, or force majeure events.
8.2 Any liability for refunds will be limited to the amount of the original transaction.
9. Amendments to the Refund Policy
9.1 Southar FZ LLC reserves the right to modify this Refund Policy at any time without prior notice.
9.2 Users will be notified of material changes via email or a notice posted on Tarracos.com. Continued use of Tarracos.com after such updates constitutes acceptance of the revised Refund Policy.
9.1 Southar FZ LLC reserves the right to modify this Refund Policy at any time without prior notice.
9.2 Users will be notified of material changes via email or a notice posted on Tarracos.com. Continued use of Tarracos.com after such updates constitutes acceptance of the revised Refund Policy.
10. Governing Law and Dispute Resolution
10.1 This Refund Policy is governed by and made in accordance with the laws of the UAE.
10.2 Any disputes arising from or related to this Refund Policy shall be resolved under the exclusive jurisdiction of the UAE courts.
10.1 This Refund Policy is governed by and made in accordance with the laws of the UAE.
10.2 Any disputes arising from or related to this Refund Policy shall be resolved under the exclusive jurisdiction of the UAE courts.
Contact Information
For questions, concerns, or assistance related to refunds, please contact us:
Email: [email protected]
For questions, concerns, or assistance related to refunds, please contact us:
Email: [email protected]
Southar FZ LLC
6th Floor Meydan Grandstand,
Meydan Road, Nad Al Sheba,
Dubai,
United Arab Emirates
6th Floor Meydan Grandstand,
Meydan Road, Nad Al Sheba,
Dubai,
United Arab Emirates
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